AirBadge
Primary operational contact in an early development and implementation partnership, translating airport badging requirements into workflows and coordinating the audit approach with TSA.
Result Badge audit: 6 months → 1½–2 months
An airport-wide transition from spreadsheets to tracked digital workflows.
- Spreadsheets, correspondence and manual follow-up
- Online applications, tracked responses and audit workflows
- Full badge audit in about 1½–2 months
Read case studyProblem · My role · Actions · Result · Learning
Problem
The airport relied on spreadsheets, correspondence and manual follow-up to track badge audits. A full audit could take around six months, and it was difficult to maintain a clear view of outstanding responses. COVID added another reason to make more of the process accessible remotely.
My role
I was the airport’s primary operational point of contact, working with the founder to explain requirements, shape workflows and coordinate implementation.
What I did and the tools involved
- Translated airport operational needs and applicable airport security requirements (Part 1542) into workflow requirements for the developer.
- Helped shape communication, response tracking and audit follow-up around how the airport actually worked.
- Coordinated with TSA on the audit process and methodology used within our Airport Security Program.
- Helped move staff and badge holders toward online processes, with mobile access and online training as part of the broader transition.
- Supported development and implementation over 2019–2023.
Tools: AirBadge, online applications and audit workflows, digital communications and training materials.
Result
The full badge audit fell from six months to 1½–2 months. The team gained clearer visibility into outstanding responses and reduced reliance on manual spreadsheet tracking. TSA approved the airport’s audit process and methodology within its Airport Security Program.
What I learned
The value came from connecting the software to the real operational and regulatory process. A useful system needs to support the people responsible for following through, not simply collect information.